Capacities DocsI'm unable to login. What can I do?
If you’re having issues logging in, please try the following.
Reset your password and wait for the email to arrive. If you reset your password multiple times, you must wait for the last email to arrive. Only the last email contains the correct password. Also make sure that your password manager is not overwriting the password you got via email with your old password when attempting to login again.
Please check your spam folder if you don’t receive any emails. Please let us know if you cannot find an email from Capacities.
If you receive an email and you still have issues logging in, please wait for one hour and try again. You can try logging in; if that fails, try resetting your password.
If you’re still having issues, please try to log in on another device, in the app or another browser and see if you can access Capacities from that device. In case the issue appears only on the browser; you can try clearing your cookies, disabling browser extensions or configuring them to whitelist
cloudflare.com. If you're trying to login from your company's network, make sure the network administrator is not blocking access tocapacities.ioorcloudflare.com.If you’re still having issues, please reach out to us via email. When asking for support, please make sure you're emailing us from the same email that's linked to your Capacities account and provide the following information:
- Are you unable to login from the browser, the phone app, the desktop app, or all of them?
- Were you able to get an email with a new password after resetting your account?
- If you know your way around the browser developer tools, what is the error code you're getting for the login response?
Once you regain access to your account, we recommend that you change your password to one you'll be able to remember. Go to Settings > Password & Authentication > Change Password, input your new password twice and confirm the changes by typing in your old password (in case of a password reset this would be the one that was sent to your email inbox).
Sorry for the inconvenience. We hope that helps.