I'm unable to login. What can I do?
If you're experiencing issues logging in, please follow these steps:
1. Reset Your Password
To reset your password, go to our login page and click on "Forgot password". Please make sure to request the password reset with your account's email address and wait for the reset email to arrive. If you request multiple password resets, only the link in the most recent email will be valid. Check your spam or junk folder if the email doesn't appear in your inbox within a few minutes. If you are unable to receive a reset email after several attempts, please contact us at [email protected].
The password reset email contains a secure, time-sensitive link. Click this link and enter your new password. Please make sure that your password manager isn't interfering with the new password field. After clicking "Reset password," your new password will be active for all future logins.
2. Try Another Device or Network
If you're still unable to log in, try accessing Capacities from a different network or device - such as the desktop app, mobile app, or another web browser.
If the issue is specific to your browser:
- Clear your browser's cookies.
- Disable browser extensions or configure them to whitelist
cloudflare.comandcapacities.io.
If you're using a company network, ensure your network administrator is not blocking access to capacities.io or cloudflare.com. Similarly, if you're using a VPN, you may need to whitelist these domains.
3. Contact Support
If you've followed the steps above and are still experiencing login issues, please contact us at [email protected]. To help us resolve your issue, please email us from the address linked to your Capacities account and provide the following information:
- Are you unable to log in from the browser, phone app, desktop app, or all of them?
- Were you able to successfully reset your password? Did the password reset email arrive?
- (If you are familiar with browser developer tools) What error code are you receiving for the login response? Can you provide a
cf-rayID?
We aim to make this guide as helpful as possible. If you have feedback or suggestions for improving this document, please let us know.