If you're experiencing issues logging in, please follow these steps:

1. Check Your Browser, Device, and Network

Many login problems come from the browser, device, or network you're using. When you log in, Capacities also runs a Cloudflare security check called Turnstile to confirm you are a real person. It usually runs in the background, but a blocked browser or network can make it fail.

First, if you've made several login attempts in a row, wait a 5 minutes and try again.

Otherwise, check your setup:

• Try accessing Capacities from a different network or device, such as the desktop app, mobile app, or another web browser.
• Keep your browser up to date. If you use the Capacities mobile or desktop app, install the latest version as well.
• Make sure JavaScript is enabled. The security check needs JavaScript to run.
• Try a private or incognito window. This helps rule out problems caused by extensions or cached data.

If the issue is specific to your browser:

• Clear your browser's cookies.
• Temporarily disable browser extensions or configure them to whitelist cloudflare.com and capacities.io.

If you're using a company network, ensure your network administrator is not blocking access to capacities.io or cloudflare.com. Similarly, if you're using a VPN or Proxy, you may need to whitelist these domains or turn it off temporarily. You might also want to check Using Capacities in your work laptop and network.

2. Reset Your Password

To reset your password, go to our login page and click on "Forgot password". Please make sure to request the password reset with your account's email address and wait for the reset email to arrive. If you request multiple password resets, only the link in the most recent email will be valid. Check your spam or junk folder if the email doesn't appear in your inbox within a few minutes. If you are unable to receive a reset email after several attempts, please contact us at [email protected].

The password reset email contains a secure, time-sensitive link. Click this link and enter your new password. Please make sure that your password manager isn't interfering with the new password field. After clicking "Reset password," your new password will be active for all future logins.

3. Contact Support

If you've followed the steps above and are still experiencing login issues, please contact us at [email protected]. Please email us from the address linked to your Capacities account and provide the following information:

• Are you unable to log in from the browser, phone app, desktop app, or all of them? Please specify which you've tried and have failed.
• Were you able to successfully reset your password? Did the password reset email arrive?
• Open the Turnstile troubleshooter in the same browser or device where you see the issue, then confirm it passes when you contact us.
• (If you are familiar with browser developer tools) What error code are you receiving for the login response? Can you provide a cf-ray ID?

We aim to make this guide as helpful as possible. If you have feedback or suggestions for improving this document, please let us know.