Responsible Disclosure Program ​

or Bug Bounty Program

At Capacities, we consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present.

If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.

Please do the following: ​

• E-mail your findings to [email protected].
• Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people's data.
• Do not reveal the problem to others until it has been resolved.
• Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties.
• Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.

Acceptance criteria: ​

• Provide clear and reproducible steps: Reports must include clear steps to reproduce or identify the vulnerability within Capacities.
• Assess the risk and impact: Clearly articulate the security impact, specifying what's at risk and the potential damage, without exaggerating the vulnerability's severity or potential effects.
• Submit novel findings: We only reward previously unreported vulnerabilities; duplicates are not eligible. We do not share details about already reported vulnerabilities, so we need to ask you to trust us about this.
• Present a valid submission: Described vulnerabilities must be applicable to Capacities. Generic descriptions of a vulnerability without an applicable risk assessment will be dismissed.
• Follow our responsible disclose: Failure to meet the standards described in this document will disqualify your submission from any rewards.
• Accept reward decisions: Reward amounts are determined at our sole discretion based on impact and severity; negotiation of bounty amounts is not permitted.
• We do not reward no-risk vulnerabilities or improvement ideas: There's a difference between a vulnerability and an improvement idea. We're not looking for ideas, we're looking for vulnerabilities. Feel free to submit improvements on our feedback board.
• No rewards for high-volume AI-generated reports: Please take the time to generate high-value, non-generic reports. If the report is of low quality or not specific to Capacities, we'll not reward it. This became a problem and we ask you to value our time and effort.

What we promise: ​

• We will respond to your report with our evaluation of the report. Please do not send follow-up emails before receiving our response.
• If you have followed the instructions above, we will not take any legal action against you in regard to the report.
• We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission.
• We will keep you informed of the progress towards resolving the problem.
• In the public information concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise).
• As a token of our gratitude for your assistance, we offer a reward for every report of a security problem that was not yet known to us. The amount of the reward will be determined based on the severity of the leak and the quality of the report. We do not share details about this beforehand and rewards are not negotiable.

We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.

Thank you for your help in making Capacities more secure! We really appreciate your help!