Synchronization Status
Your content is synchronized between your devices when you're connected to the internet.
Once you're offline or there's a problem with the synchronization, you'll see an in the top right corner of the app. There are different states of synchronization:
Offline
There is no connection to the servers of Capacities. You can still work on your notes, but they won't be synchronized until you're online again.
If you're not offline but still see the offline icon, there are a few things you can try:
Check your internet connection: Make sure you're connected to the internet by checking if you can access websites on your browser.
Check if Capacities has problems: Check our status page to see if there are any ongoing problems with Capacities. In this case you can still continue using Capacities, but your data won't be synchronized until the problem is resolved. Please make sure to not logout or reset the app in this case.
Restart Capacities: Close and reopen Capacities to see if the problem persists.
Check your network: If you're using a VPN, try disabling it. If you're using a firewall, make sure Capacities is allowed to connect to the internet. Talk to your network administrator if you're unsure. If you made sure that none of these are the problem, please contact us.
Synchronizing
Your notes are currently being synchronized. This can take a few seconds to a few minutes, depending on the amount of objects that needs to be synchronized. You see a spinning icon in the top left. Please wait until the synchronization is finished before you close the app.
Server is offline
The server of Capacities is offline. This means that you can't synchronize your notes at the moment and all functions which require online access don't work either. You can still work on your notes, but some functions might not work as expected and your notes won't be synchronized until the server is back online. Please make sure to not logout or reset the app in this case.
These are very rare events and if you see this message, you can be sure that we're working hard to get the server back online as soon as possible. If you want to stay updated, please check our status page or join our community.
Sync Server is offline
The server that is responsible for synchronizing your notes is offline. This means that you can't synchronize your notes at the moment. You can still work on your notes, but they won't be synchronized until the server is back online. All other services of Capacities are still working. Please make sure to not logout or reset the app in this case.
These are very rare events and might just take a few minutes. If you see this message, you can be sure that we're working hard to get the server back online as soon as possible. If you want to stay updated, please check our status page or join our community.
Synchronization failed
In very rare cases, there was a problem with the synchronization. This can have multiple reasons, a problem with the server, or a problem with your account. In this case you need to restart Capacities. If the problem persists, please contact us.
Updating failed
If you see this message, Capacities was unable to update content on this device. Content on your device can be out of sync with the server. If the problem persists, please reboot the app. You can reboot the app under Settings > Account > Reboot.