Account & Billing
How can I delete my account and associated data?
Account & Billing
How can I delete my account and associated data?
If you want empty notes and a clean setup but plan to keep using Capacities, create a new space instead. Account deletion takes 30 days and is meant for closing your account entirely.
Before you request deletion, export any content you may want to keep. After the account is permanently deleted, recovery is not possible.
To delete your account:
- Go to Settings > Account > Account Deletion and submit a deletion request.
- You’ll receive a confirmation email. Please check your spam folder if you don’t see it.
Important:
- Your account, including all notes, media, and data, will be permanently deleted 30 days after the request.
- Once that deletion is complete, you no longer have an account, and the data cannot be recovered.
Cancel a deletion request
- Within the first 14 days: use the undo link in the confirmation email.
- From day 14 through day 29: email [email protected] and ask us to cancel the deletion.
If you cancel in time, you keep your account and your content. If the 30-day period ends without a cancel, the account is permanently deleted.
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Create a ticket on our feedback board. - Let us know if you have an idea for a feature, improvement or think there is something missing.
Request additions to the documentation. - If your questions are not getting answered, let us know and we will extend the documentation.